Refund policy

■ Returns & exchanges
We do not accept returns or exchanges except for defective or incorrectly shipped items.
Returns, exchanges and cancellations for reasons such as wrong size or "not what I expected" cannot be accepted, so please check the size, material and other details on the product page carefully before ordering.

■ Defective or incorrect items
If your item arrives damaged, soiled or defective, or if you receive an item different from what you ordered, please email us within 7 days of delivery.
After confirmation, we will exchange the item for the same product. If replacement stock is not available, we will accept the return and issue a refund. In these cases, we cover the return and re-shipping costs.

■ Refunds
For eligible returns, the refund is processed within 5 business days after the returned item arrives and is inspected. Refunds are issued to the original payment method.
Please note that it may take additional time for the refund to appear, depending on your bank or card issuer.

■ Parcels returned due to refusal, extended absence or incorrect address

If a parcel is returned to us because delivery was refused, because of extended absence, an incorrect address or other customer reasons, we are generally unable to cancel or refund the order.

Please email us within 7 days of the parcel being returned to us. If we do not hear from you within this period, we will close the order for re-shipping.

If you would like the parcel re-shipped, you will be responsible for the actual round-trip shipping cost and the re-shipping fee.

If refusals, extended absences or incorrect addresses happen repeatedly or appear to be deliberate, we may decline future orders.

■ Please note
・Items that have been worn or used, or whose tags or packaging have been lost or discarded, cannot be returned or exchanged.
・Items with perfume, tobacco or other odors, or with stains, cannot be returned or exchanged.
・Sale items, pre-order items and made-to-order items cannot be returned or exchanged unless defective.
・Items returned without prior notice cannot be accepted.

■ Orders placed through Buyee
If you ordered through Buyee, please contact Buyee customer support first. Buyee will coordinate with us on your behalf.

■ Contact for returns & exchanges
Email: info@pomiii.net
Please write "Return / Exchange request" in the subject line and include your order number, the product name and photos showing the condition of the item.